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${monthLabel(p)}${isCur?' · parcial':''}
`;\n }).join('');\n let scopeTxt;\n if(sel==='global'){ scopeTxt = perStartTxt ? `base analisada: ${perStartTxt} até ${genDateTxt}` : 'toda a base'; }\n else { scopeTxt = `período: ${monthLabel(sel)}${sel===curMonth?' (mês em curso, parcial)':''}`; }\n const retCards = ret.map(r=>{\n const rate = Number(r.retention_rate)||0;\n const c = roleColor(r.role);\n const ut = Number(r.users_total)||0, ur = Number(r.users_retained)||0;\n const urate = ut ? (ur/ut*100) : 0;\n return `\n
`;\n }).join('');\n const roles = ['CLIENTE','ESPECIALISTA'];\n const motCols = roles.map(role=>{\n const all = mot.filter(m=>m.role===role);\n const rows = all.filter(m=>m.kind==='motivo').slice().sort((a,b)=>(Number(b.sessions)||0)-(Number(a.sessions)||0));\n const saud = all.find(m=>m.kind==='saudacao');\n const sem = all.find(m=>m.kind==='sem_assunto');\n const base = all.reduce((s,m)=>s+(Number(m.sessions)||0),0) || 1;\n const max = rows.reduce((mx,r)=>Math.max(mx,Number(r.sessions)||0),0)||1;\n const c = roleColor(role);\n const pb = (n)=> pct(base ? (Number(n)/base*100) : 0);\n const bars = rows.map(r=>{\n const s = Number(r.sessions)||0;\n const w = Math.max(2, s/max*100);\n const lbl = String(r.motivo_label||'').replace(/\"/g,'"');\n return `${r.role}
\n ${pct(rate)}
\n \n ${fmt(r.retained)} retidos${fmt(r.transferred)} transferidosde ${fmt(r.total)} atendimentos
\n Pessoas distintas: ${fmt(ur)} retidas de ${fmt(ut)} (${pct(urate)})
\n \n
`;\n }).join('');\n const extra = (kind,label,rec)=>{\n const s = Number((rec||{}).sessions)||0;\n return `${r.motivo_label}
\n \n
${fmt(s)} ${pb(s)}
\n ${label}${fmt(s)} ${pb(s)}
`;\n };\n return `\n
`;\n }).join('');\n return `${role}
\n Base: ${fmt(base)} atendimentos retidos
\n ${bars || '
\n Sem motivos identificados.
'}\n ${extra('boas_vindas','Somente saudação', saud)}\n ${extra('sem_assunto','Sem assunto identificado (consulta livre / FAQ)', sem)}\n
\n \n \n \n \n \n \n \n \n \n \n
`;\n },\n mounted(d2){\n let tip=null, cur=null;\n const ensureTip=()=>{ if(!tip){ tip=document.createElement('div'); tip.className='tip'; d2.root.appendChild(tip); } return tip; };\n const setHl=(key,on)=>{ if(!key) return; d2.$$('[data-motivo]').forEach((x)=>{ if(x.getAttribute('data-motivo')===key) x.classList.toggle('hl',on); }); };\n const place=(e)=>{ if(!tip) return; tip.style.left=(e.clientX+14)+'px'; tip.style.top=(e.clientY+14)+'px'; };\n d2.on('.ptab','click',(e,el)=>{ d2.setState({period: el.getAttribute('data-period')}); });\n d2.on('[data-motivo]','mouseover',(e,el)=>{\n const key=el.getAttribute('data-motivo');\n if(key!==cur){ setHl(cur,false); setHl(key,true); cur=key; }\n const t=ensureTip(); t.textContent=el.getAttribute('data-label')||''; t.style.display='block'; place(e);\n });\n d2.on('[data-motivo]','mousemove',(e)=>{ if(tip && tip.style.display==='block') place(e); });\n d2.on('[data-motivo]','mouseout',(e)=>{\n const to=e.relatedTarget;\n if(to && to.closest && to.closest('[data-motivo]')) return;\n setHl(cur,false); cur=null;\n if(tip) tip.style.display='none';\n });\n }\n}"}},"retention":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"retention"}}}},"motivos":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"motivos"}}}}}}}},"parameters":{"component":"data2-core-types@FieldSet","params":{"fields":{"retention":{"component":"data2-core-types@InteractiveModuleReference"},"motivos":{"component":"data2-core-types@InteractiveModuleReference"}}}}},"updatedAt":"2026-07-01T18:20:18.977Z","createdAt":"2026-07-01T14:20:28.068Z"},{"_id":"6a4525572e19654bbcdfdbf7","component":"data2-core-types@Component","system":"67f03a3ff198cfb1104dca5c","params":{"extends":"data2-core-primitives@Block","component":"claude-report-admin","package":"bluma","title":"Claude Report - Admin Refresh","definition":{"preventEvaluation":true,"component":"data2-core-types@Definition","params":{"def":{"component":"data2-code-components@CodeHost","params":{"code":{"component":"data2-core-primitives@String","params":{"content":"export default {\n css: `\n .wrap{height:100%;overflow:auto;box-sizing:border-box;padding:28px 32px;font-family:'Helvetica Now Text',-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,sans-serif;color:#202021;background:#fffaf3}\n .ttl{font-size:22px;font-weight:800;letter-spacing:-0.02em;color:#01373d}\n .sub{font-size:13px;color:#8f8d91;margin-top:3px;margin-bottom:20px}\n .card{background:#fff;border:1px solid #efe6d9;border-radius:16px;padding:20px 22px;margin-bottom:18px;box-shadow:0 1px 2px rgba(1,55,61,.04)}\n .lbl{font-size:11.5px;color:#8f8d91;text-transform:uppercase;letter-spacing:.04em;margin-bottom:6px}\n .big{font-size:22px;font-weight:800;margin-bottom:16px;color:#01373d}\n .run{appearance:none;border:0;border-radius:10px;background:#01373d;color:#fff;font-weight:700;font-size:14px;padding:12px 20px;cursor:pointer;transition:opacity .15s}\n .run:hover{opacity:.92}\n .run:disabled{opacity:.55;cursor:default}\n .ok{margin-top:14px;color:#005b60;font-size:13px;font-weight:700}\n .err{margin-top:14px;color:#c0392b;font-size:13px;font-weight:600;white-space:pre-wrap}\n .steps{margin:14px 0 0;padding-left:18px;font-size:12.5px;color:#5a5658;line-height:1.7}\n .note{font-size:12px;color:#8f8d91;margin-top:12px;border-top:1px dashed #ece2d3;padding-top:10px}\n .sec-t{font-size:15px;font-weight:700;color:#01373d;margin-bottom:4px}\n .sec-h{font-size:12px;color:#8f8d91;margin-bottom:14px}\n .tabs{display:flex;gap:8px;margin-bottom:16px;flex-wrap:wrap}\n .ptab-ex{padding:6px 13px;border-radius:999px;border:1px solid #efe6d9;background:#fffdf9;font-size:12px;font-weight:600;color:#8f8d91;cursor:pointer}\n .ptab-ex.active{background:#01373d;color:#fff;border-color:#01373d}\n .excols{display:grid;grid-template-columns:1fr 1fr;gap:20px}\n .excol-h{display:flex;align-items:center;gap:8px;font-weight:700;font-size:13px;margin-bottom:10px}\n .dot{width:9px;height:9px;border-radius:50%;display:inline-block}\n .mchip{display:flex;justify-content:space-between;align-items:center;gap:10px;padding:8px 11px;border:1px solid #efe6d9;border-radius:9px;margin-bottom:6px;font-size:12.5px;cursor:pointer;transition:all .12s;background:#fffdf9}\n .mchip:hover{border-color:#9fd0cd;background:#f2f9f8}\n .mchip.active{border-color:#01373d;box-shadow:0 0 0 1px #01373d inset}\n .mchip.disabled{cursor:default;opacity:.55;background:#f7f4ef}\n .mchip .mc-n{font-weight:700;color:#01373d}\n .mchip.esp .mc-n{color:#ed7522}\n .overlay{position:fixed;inset:0;background:rgba(32,32,33,.5);display:flex;align-items:center;justify-content:center;z-index:1000;padding:24px;box-sizing:border-box}\n .modal{background:#fff;border-radius:16px;max-width:780px;width:100%;max-height:88vh;overflow:auto;padding:22px 24px;box-shadow:0 24px 70px rgba(0,0,0,.35)}\n .modal-h{display:flex;justify-content:space-between;align-items:flex-start;gap:12px;margin-bottom:14px;position:sticky;top:-22px;background:#fff;padding-top:4px}\n .modal-t{font-size:15px;font-weight:700;color:#01373d}\n .mclose{appearance:none;border:0;background:#f0e7d9;border-radius:8px;width:30px;height:30px;font-size:16px;cursor:pointer;color:#202021;flex:none;line-height:1}\n .ex{border:1px solid #efe6d9;border-radius:12px;padding:14px 16px;margin-bottom:12px;background:#fffdf9}\n .ex-top{display:flex;justify-content:space-between;flex-wrap:wrap;gap:8px;font-size:12px;color:#8f8d91;margin-bottom:8px}\n .ex-f{font-size:12.5px;line-height:1.5;margin:6px 0}\n .ex-f b{color:#01373d;font-weight:700}\n .ex-msg{background:#f2f9f8;border-radius:8px;padding:8px 10px;font-size:12.5px;margin:6px 0}\n .ex-ans{background:#fff7ef;border-radius:8px;padding:8px 10px;font-size:12.5px;white-space:pre-wrap;margin:6px 0}\n .rawtoggle{appearance:none;border:1px solid #efe6d9;background:#fff;border-radius:8px;padding:5px 10px;font-size:11.5px;font-weight:600;color:#01373d;cursor:pointer;margin-top:6px}\n .rawpre{margin:0;background:#0f1b1c;color:#cfe6e3;border-radius:0 0 8px 8px;padding:12px;font-size:11px;line-height:1.45;overflow:auto;max-height:320px;white-space:pre;font-family:ui-monospace,Menlo,Consolas,monospace}\n .sess{font-size:12.5px;margin:4px 0 8px;background:#eef6f5;border:1px solid #d4e8e6;border-radius:8px;padding:7px 10px}\n .sess code{background:#01373d;color:#fff}\n .log-h{font-size:12px;font-weight:700;color:#01373d;margin:12px 0 6px;border-top:1px dashed #ece2d3;padding-top:10px}\n .lentry{border:1px solid #efe6d9;border-radius:8px;margin-bottom:5px;overflow:hidden}\n .lentry-h{display:flex;align-items:center;gap:8px;padding:6px 10px;cursor:pointer;font-size:12px;background:#fffdf9}\n .lentry-h:hover{background:#f2f9f8}\n .caret{color:#8f8d91;width:10px;display:inline-block}\n .lmsg{font-weight:600}\n code{background:#f0e7d9;padding:1px 5px;border-radius:4px;font-size:11px}\n @media(max-width:820px){.excols{grid-template-columns:1fr}}\n `,\n render(d2){\n const R = d2.data('retention');\n const M = d2.data('motivos');\n const fmt = (n)=> (Number(n)||0).toLocaleString('pt-BR');\n const esc = (s)=> String(s==null?'':s).replace(/r.generated_at)||{}).generated_at || null) : null;\n const lastTxt = last ? new Date(last).toLocaleString('pt-BR',{day:'2-digit',month:'2-digit',year:'numeric',hour:'2-digit',minute:'2-digit'}) : '—';\n const busy = !!d2.state.busy;\n const steps = d2.state.steps || [];\n const err = d2.state.err;\n const done = d2.state.done ? new Date(d2.state.done).toLocaleString('pt-BR',{day:'2-digit',month:'2-digit',year:'numeric',hour:'2-digit',minute:'2-digit'}) : null;\n const MES = ['jan','fev','mar','abr','mai','jun','jul','ago','set','out','nov','dez'];\n const monthLabel = (p)=>{ if(p==='global') return 'Geral'; const a=String(p).split('-'); return (MES[parseInt(a[1],10)-1]||a[1])+'/'+a[0]; };\n const allMot = (M && !M.loading) ? M.records() : [];\n const exMonths = [...new Set(allMot.map(r=>r.period).filter(p=>p && p!=='global'))].sort().reverse();\n const exOrdered = ['global', ...exMonths];\n let exSel = d2.state.exPeriod; if(!exSel || exOrdered.indexOf(exSel)<0) exSel='global';\n const exTabs = exOrdered.map(p=>`Retenção de Atendimentos pelo Bot
\n Bluma · assistente Bella · atualizado em ${genTxt} · ${scopeTxt}
\n ${tabs}
\n \n \n \n \n \n
\n ${pct(overall)}
Retenção global
${fmt(totTotal)}
Atendimentos
${fmt(totRet)}
Retidos pelo bot
${fmt(totTr)}
Transferidos
Taxa de retenção por perfil
\n Contada por atendimento (cada conversa registrada). Abaixo de cada card, o mesmo olhar por pessoas distintas.
\n ${retCards}
\n Motivo do contato — por atendimento retido
\n Mesma unidade da retenção (atendimento), com 1 assunto principal por atendimento. Motivos + \"somente saudação\" + \"sem assunto\" somam os atendimentos retidos do período.
\n ${motCols}
\n Como estes números foram obtidos
\n \n \n \n
\n 1 · Retenção
Fonte: tabela de sessões (1 registro por atendimento). Um atendimento é retido quando o bot resolveu sem transbordar (campo transfer). Taxa = retidos ÷ total, por perfil.2 · Motivo
Fonte: logs do bot, agrupados pelo id da sessão. Para cada atendimento retido atribuímos um assunto principal (o use-case tratado). O seletor de período no topo recorta tudo por mês (últimos 3 + mês em curso) ou geral.- \n
- Tudo por agregação direta na base (server-side), sobre toda a população — não é amostragem. \n
- \"Somente saudação\" e \"sem assunto identificado\" (resolvidos sem acionar um assunto específico — ex.: FAQ/consulta livre) fecham a base de retidos. \n
- O mês em curso é parcial (ainda não fechou) — números tendem a crescer até o fim do mês. \n
${monthLabel(p)}
`).join('');\n const roleColor=(r)=> r==='CLIENTE'?'#01373d':'#ed7522';\n const cols = ['CLIENTE','ESPECIALISTA'].map(role=>{\n const rows = allMot.filter(m=>m.period===exSel && m.role===role && (m.kind==='motivo'||m.kind==='saudacao')).slice().sort((a,b)=>(Number(b.sessions)||0)-(Number(a.sessions)||0));\n const sem = allMot.find(m=>m.period===exSel && m.role===role && m.kind==='sem_assunto');\n const chips = rows.map(m=>{\n const active = d2.state.samplesMeta && d2.state.samplesMeta.group===m.motivo_key && d2.state.samplesMeta.role===role;\n return `${m.motivo_label}${fmt(m.sessions)}
`;\n }).join('');\n const semChip = sem ? `Sem assunto identificado${fmt(sem.sessions)}
` : '';\n return `${role}
${chips}${semChip}Buscando exemplos…
`; }\n else if(d2.state.samplesErr){ body = `Erro ao buscar exemplos: ${esc(d2.state.samplesErr)}
`; }\n else {\n const eopen = d2.state.eopen || {};\n const list = Array.isArray(d2.state.samples) ? d2.state.samples : [];\n const cards = list.map((s,i)=>{\n const dt = s.createdAt ? new Date(s.createdAt).toLocaleString('pt-BR') : '—';\n const st = s.strategy || {};\n const msgs = (s.msgs||[]).map(mm=> typeof mm==='string'? mm : (mm && (mm.message||mm.text) || JSON.stringify(mm))).filter(Boolean).join(' · ');\n const entries = Array.isArray(s.entries) ? s.entries : [];\n const entHtml = entries.map((en,j)=>{\n const k=i+':'+j; const open=eopen[k]; const a=en.a;\n const av = (a===null||a===undefined) ? '(sem additionalInfo)' : (typeof a==='string' ? a : JSON.stringify(a,null,2));\n return `${open?'▾':'▸'}${esc(en.m)}
${open?`${esc(av)}`:''}\n
`;\n }).join('');\n body = list.length ? cards : '#${i+1} · ${esc(s.requestId||'')}${dt} · ${esc(s.phone||'')}
\n Sessão:
\n ${msgs?`${esc(s.sessionId||'—')}${s.ticketId?` · ticket: ${esc(s.ticketId)}`:''}Usuário: ${esc(msgs)}
`:''}\n ${st.user_intention?`Intenção: ${esc(st.user_intention)}
`:''}\n ${st.answer_strategy?`Estratégia: ${esc(st.answer_strategy)}
`:''}\n ${st.how_to_answer?`Como responder: ${esc(st.how_to_answer)}
`:''}\n ${s.answer?`Resposta do bot:\\n${esc(s.answer)}
`:''}\n Log · ${entries.length} mensagens (clique para expandir o additionalInfo)
\n ${entHtml}\n Nenhum exemplo encontrado para este recorte.
';\n }\n const title = meta ? `Exemplos de \"${esc(meta.label)}\" · ${meta.role} · ${monthLabel(meta.period)}` : 'Exemplos';\n modal = ``;\n }\n return `\n \n \n \n \n ${modal}\n
`;\n },\n mounted(d2){\n const AGG = 'claude-report-agg-runner';\n const asArr = (r)=>{ let x=r; for(let i=0;i<6 && x && !Array.isArray(x); i++){ x = (x.data!==undefined?x.data:(x.result!==undefined?x.result:x.records)); } return Array.isArray(x)?x:[]; };\n const MONTH = {\"$substr\":[{\"$toString\":\"$createdAt\"},0,7]};\n const SESS_REC_M = [{\"$group\":{\"_id\":{\"role\":\"$role\",\"month\":MONTH},\"total\":{\"$sum\":1},\"transferred\":{\"$sum\":{\"$cond\":[{\"$eq\":[\"$transfer\",true]},1,0]}}}}];\n const SESS_USER_M = [{\"$group\":{\"_id\":{\"role\":\"$role\",\"month\":MONTH,\"phone\":\"$phone\"},\"anyTransfer\":{\"$max\":{\"$cond\":[{\"$eq\":[\"$transfer\",true]},1,0]}}}},{\"$group\":{\"_id\":{\"role\":\"$_id.role\",\"month\":\"$_id.month\"},\"users_total\":{\"$sum\":1},\"users_retained\":{\"$sum\":{\"$cond\":[{\"$eq\":[\"$anyTransfer\",1]},0,1]}}}}];\n const SESS_USER_G = [{\"$group\":{\"_id\":{\"role\":\"$role\",\"phone\":\"$phone\"},\"anyTransfer\":{\"$max\":{\"$cond\":[{\"$eq\":[\"$transfer\",true]},1,0]}}}},{\"$group\":{\"_id\":\"$_id.role\",\"users_total\":{\"$sum\":1},\"users_retained\":{\"$sum\":{\"$cond\":[{\"$eq\":[\"$anyTransfer\",1]},0,1]}}}}];\n const SESS_PERIOD = [{\"$group\":{\"_id\":null,\"first\":{\"$min\":\"$createdAt\"}}}];\n const CS = {\"$arrayElemAt\":[{\"$filter\":{\"input\":\"$logs\",\"as\":\"l\",\"cond\":{\"$eq\":[\"$$l.message\",\"CURRENT_SESSION\"]}}},0]};\n const PL = {\"$arrayElemAt\":[{\"$filter\":{\"input\":\"$logs\",\"as\":\"l\",\"cond\":{\"$eq\":[\"$$l.message\",\"PAYLOAD\"]}}},0]};\n const MOTIVO_M = [\n {\"$match\":{\"logs.additionalInfo.resources.resource\":\"USE_CASE\"}},\n {\"$project\":{\"_id\":0,\n \"sid\":{\"$let\":{\"vars\":{\"c\":CS},\"in\":\"$$c.additionalInfo._id\"}},\n \"screated\":{\"$let\":{\"vars\":{\"c\":CS},\"in\":\"$$c.additionalInfo.createdAt\"}},\n \"role\":{\"$let\":{\"vars\":{\"p\":PL},\"in\":\"$$p.additionalInfo.role\"}},\n \"ucs\":{\"$reduce\":{\"input\":{\"$filter\":{\"input\":\"$logs\",\"as\":\"l\",\"cond\":{\"$eq\":[\"$$l.message\",\"ANSWER STRATEGY\"]}}},\"initialValue\":[],\"in\":{\"$concatArrays\":[\"$$value\",{\"$map\":{\"input\":{\"$filter\":{\"input\":{\"$ifNull\":[\"$$this.additionalInfo.resources\",[]]},\"as\":\"r\",\"cond\":{\"$and\":[{\"$eq\":[\"$$r.resource\",\"USE_CASE\"]},{\"$eq\":[\"$$r.operation\",\"execute\"]}]}}},\"as\":\"r2\",\"in\":\"$$r2.parameters.usecase_label\"}}]}}}\n }},\n {\"$match\":{\"sid\":{\"$ne\":null}}},\n {\"$unwind\":\"$ucs\"},{\"$match\":{\"ucs\":{\"$ne\":null}}},\n {\"$group\":{\"_id\":{\"sid\":\"$sid\",\"role\":\"$role\"},\"ucs\":{\"$addToSet\":\"$ucs\"},\"screated\":{\"$first\":\"$screated\"}}},\n {\"$project\":{\"role\":\"$_id.role\",\"month\":{\"$substr\":[{\"$toString\":\"$screated\"},0,7]},\n \"retained\":{\"$cond\":[{\"$gt\":[{\"$size\":{\"$setIntersection\":[\"$ucs\",[\"TRANSFER_CHAT\",\"transfer_chat\",\"cliente_ausente_transfer_chat\",\"cliente_ausente_transfer\"]]}},0]},0,1]},\n \"motivos\":{\"$setDifference\":[\"$ucs\",[\"boas-vindas\",\"TRANSFER_CHAT\",\"transfer_chat\",\"cliente_ausente_transfer_chat\",\"cliente_ausente_transfer\"]]},\n \"greeted\":{\"$cond\":[{\"$in\":[\"boas-vindas\",\"$ucs\"]},1,0]}}},\n {\"$project\":{\"role\":1,\"month\":1,\"retained\":1,\"bucket\":{\"$cond\":[{\"$gt\":[{\"$size\":\"$motivos\"},0]},{\"$arrayElemAt\":[\"$motivos\",0]},{\"$cond\":[{\"$eq\":[\"$greeted\",1]},\"__saudacao__\",\"__outro__\"]}]}}},\n {\"$match\":{\"retained\":1}},\n {\"$group\":{\"_id\":{\"role\":\"$role\",\"month\":\"$month\",\"bucket\":\"$bucket\"},\"sessions\":{\"$sum\":1}}}\n ];\n const norm = (k)=> String(k||'').toLowerCase().replace(/-/g,'_').trim();\n const TRANSFER = {transfer_chat:1, cliente_ausente_transfer_chat:1, cliente_ausente_transfer:1};\n const MAP = {\n consulta_pedido:{group:'consulta_pedido',label:'Consultar pedido'},\n no_show_especialista:{group:'no_show_especialista',label:'Especialista não compareceu (no-show)'},\n alterar_horario_atendimento:{group:'alterar_horario',label:'Alterar horário do atendimento'},\n alterar_horario_customer:{group:'alterar_horario',label:'Alterar horário do atendimento'},\n atraso_atendimento:{group:'atraso_atendimento',label:'Atraso no atendimento'},\n aviso_atraso:{group:'aviso_atraso',label:'Aviso de atraso'},\n reclamacao_customer:{group:'reclamacao',label:'Reclamação'},\n reclamacao_professional:{group:'reclamacao',label:'Reclamação'},\n consult_profile_customer:{group:'consultar_cadastro',label:'Consultar dados do cadastro'},\n consult_profile_professional:{group:'consultar_cadastro',label:'Consultar dados do cadastro'},\n cancelar_agendamento:{group:'cancelar_agendamento',label:'Cancelar agendamento'},\n cancelamento:{group:'cancelar_agendamento',label:'Cancelar agendamento'},\n responde_pesquisa_satisfacao:{group:'pesquisa_satisfacao',label:'Responder pesquisa de satisfação'},\n proximos_agendamentos_customer:{group:'proximos_agendamentos',label:'Próximos agendamentos'},\n proximos_agendamentos_professional:{group:'proximos_agendamentos',label:'Próximos agendamentos'},\n agendamento_servico:{group:'agendamento_servico',label:'Agendar serviço'},\n cliente_ausente:{group:'cliente_ausente',label:'Cliente ausente'},\n nao_encontro_localizacao_cliente:{group:'localizacao',label:'Dificuldade de localização'},\n especialista_deixa_o_local:{group:'especialista_deixa_local',label:'Especialista deixou o local'},\n entregar_declaracao_horas:{group:'entregar_declaracao_horas',label:'Entregar declaração de horas'},\n desistir_do_pedido:{group:'desistir_pedido',label:'Desistir do pedido'},\n feedback_registration:{group:'feedback_registration',label:'Feedback de cadastro'},\n cheguei_no_local:{group:'cheguei_no_local',label:'Cheguei no local'},\n 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(userM||[]).forEach(u=>{ if(!u||!u._id||!OKROLE[u._id.role]) return; userRM[u._id.role+'|'+u._id.month]={ut:Number(u.users_total)||0,ur:Number(u.users_retained)||0}; });\n (userG||[]).forEach(u=>{ if(u&&OKROLE[u._id]) userGM[u._id]={ut:Number(u.users_total)||0,ur:Number(u.users_retained)||0}; });\n const mk=(period,role,t,x,ut,ur,ps)=>{ const ret=t-x; return {period:period,role:role,total:t,retained:ret,transferred:x,retention_rate:t?Math.round(ret/t*1000)/10:0,users_total:ut,users_retained:ur,period_start:ps,ordem:role==='CLIENTE'?1:2,generated_at:stamp}; };\n const rows=[];\n ROLES.forEach(role=>{ const g=glob[role]||{t:0,x:0}; const gu=userGM[role]||{ut:0,ur:0}; rows.push(mk('global',role,g.t,g.x,gu.ut,gu.ur,periodStart)); months.forEach(m=>{ const rc=recRM[role+'|'+m]||{t:0,x:0}; const u=userRM[role+'|'+m]||{ut:0,ur:0}; rows.push(mk(m,role,rc.t,rc.x,u.ut,u.ur,'')); }); });\n return rows;\n };\n const classForPeriod = (bucketRows, period, retByRole, stamp)=>{\n const acc={};\n bucketRows.forEach(b=>{ const role=b.role; if(!OKROLE[role]) return; const users=Number(b.sessions)||0; let cls,kind='motivo'; if(b.bucket==='__saudacao__'){cls={group:'boas_vindas',label:'Somente saudação'};kind='saudacao';} else {cls=classify(b.bucket);} if(!cls) return; const key=role+'|'+cls.group+'|'+kind; if(!acc[key]) acc[key]={period:period,role:role,motivo_label:cls.label,motivo_key:cls.group,sessions:0,kind:kind,generated_at:stamp}; acc[key].sessions+=users; });\n const rows=Object.keys(acc).map(k=>acc[k]);\n ROLES.forEach(role=>{ const base=Number((retByRole||{})[role])||0; const sum=rows.filter(x=>x.role===role).reduce((s,x)=>s+x.sessions,0); rows.push({period:period,role:role,motivo_label:'Sem assunto identificado',motivo_key:'sem_assunto',sessions:Math.max(0,base-sum),kind:'sem_assunto',generated_at:stamp}); });\n return rows;\n };\n const buildMotivos = (motBuckets, retMap, months, stamp)=>{ const out=[]; out.push(...classForPeriod(motBuckets,'global',retMap['global']||{},stamp)); months.forEach(m=>{ out.push(...classForPeriod(motBuckets.filter(b=>b.month===m), m, retMap[m]||{}, stamp)); }); return out; };\n const replaceAll = async (ds, rows)=>{ const existing=ds.records().slice(); for(let i=0;iAdmin · Relatório de Retenção
\n Recalcular o snapshot e investigar os motivos
\n Última atualização do relatório
\n ${lastTxt}
\n \n ${err?`Erro: ${esc(err)}
`:''}\n ${done&&!busy?`✓ Atualizado com sucesso em ${done}
`:''}\n ${steps.length?`- ${steps.map(s=>`
- ${esc(s)} `).join('')}
Recalcula geral + últimos 3 meses + mês em curso. Bases de produção nunca são alteradas (apenas leitura por agregação, sem
\n $lookup).Explorar motivos
\n Clique num motivo para abrir um painel com atendimentos de exemplo (com os logs) daquele assunto, no período e perfil escolhidos.
\n ${exTabs}
\n ${cols}
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